Etsy has released a remote job opportunity for the role of Operations Specialist. This position involves monitoring chatbot success metrics, analyzing customer experience data, and supporting operational efficiency. If you meet the required qualifications and possess strong analytical and organizational skills, read on to find detailed information about the job responsibilities, required skills.
Company: Etsy
Role: Operations Specialist
Qualification: Any Bachelor Degree
Location: Remote
About the job
Responsibilites
As an Operations Specialist at Etsy, your main tasks will include:
- Tracking and improving chatbot performance using Ultimate.ai and Looker.
- Collecting and presenting key metrics daily, weekly, and monthly to support the customer experience (CX) team.
- Working with the Conversation Designer to improve chatbot responses and increase automation success.
- Collaborating with the Analytics and Product Insights teams to evaluate how chatbot expansion and automation affect workload and staffing.
- Taking on additional tasks as needed to support Etsy’s operations.
Required skills
- The ability to learn new reporting tools and data systems quickly.
- Strong analytical skills and experience in customer experience analysis.
- Good documentation skills for recording project goals and outcomes.
- Strong organizational skills to manage multiple tasks efficiently.
- A creative approach to problem-solving and improving workflows.
- A team-oriented mindset, supporting collaboration and knowledge-sharing.
- Availability to work Monday to Friday, from 2:30 PM to 10:30 PM IST.
Who can apply
Anyone with a bachelor’s degree and good analytical, technical, and organizational skills can apply. If you have experience working with data, customer support, or chatbot systems, You should also be available to work Monday to Friday from 2:30 PM to 10:30 PM IST. Interested candidates can apply.
About Etsy
Etsy is an online marketplace where people buy and sell unique, handmade, and vintage items. It helps small businesses and artists reach customers worldwide. Etsy focuses on creativity, community, and making shopping more personal and enjoyable.
