Astra is hiring for the position of Customer Success Specialist (Work from Home). The company is looking for candidates with 1 to 3 years of work experience and a bachelor’s degree. This is a remote role ideal for individuals who are passionate about helping clients and ensuring their success. The selected candidates will have the opportunity to work from home and be an essential part of Astra’s customer service team.
Company: Astra
Role: Customer Success Specialist
Qualification: Bachelor’s Degree
Location: Remote
About the job
Responsibilites
- Help new customers get started smoothly.
- Support customers in using and enjoying Astra’s products.
- Keep customer satisfaction high by ensuring a great experience.
- Make sure your accounts are renewed on time.
- Understand customer needs and deliver solutions.
- Respond to customer emails and calls daily.
- Act as a link between customers and different teams.
- Promote Astra’s brand by providing excellent customer service.
- Build strong, lasting relationships with customers.
- Identify opportunities to offer additional Astra products.
- Work with teams to make sure everything is delivered on time.
- Keep customer information up to date in the system.
Requirements
- 1 to 3 years of experience in customer success or a similar role
- Excellent communication skills, both written and spoken
- Basic technical knowledge to effectively interact with clients in a cybersecurity environment
- Ability to build and maintain strong relationships with clients and stakeholders
- Willing to work remotely and manage tasks independently
Who can apply
This role is for those with 1-3 years of experience in customer success and strong communication skills. Basic technical knowledge, especially in cybersecurity, and the ability to work remotely are also needed.
About Astra
Astra is a cybersecurity SaaS company that makes pentesting easier with its AI-driven platform, running over 13,000 security tests on applications.
Used by 800+ companies across 70+ countries, Astra helps CTOs and CISOs maintain continuous security, fix vulnerabilities quickly, and smoothly integrate DevSecOps. In 2024, we uncovered over 2.5 million vulnerabilities, saving clients more than $110M in potential losses.
We’ve earned recognition from the President of France and India’s Prime Minister, with clients like Loom, MamaEarth, and Dream 11.
