Cognizant is hiring for the role of Process Specialist – Voice. Candidates with 2 to 3 years of experience and strong skills in MS Excel, content strategy, and product development are invited to apply. This is a full-time, office-based role with rotational shifts.Check below for more details on eligibility, job role, and how to apply.
About the job
Responsibilites
- Lead and manage a team of 15 to 25 team members
- Communicate clearly in both speaking and writing
- Use Excel and PowerPoint for daily tasks and reports
- Handle multiple tasks with attention to detail
- Help team members improve skills and performance
- Analyze problems using deep-dive and RCA methods
- Track and manage team targets and service levels
- Plan work for yourself and your team effectively
- Give feedback and coaching to improve performance
- Solve tough team or employee-related issues
- Handle escalations and act as the main contact for the team and client
- Understand performance issues and drive improvements
- Be flexible to work in rotational shifts
Requirements
- Graduate in any stream
- 2 to 3 years of experience in a similar voice process role
- Good knowledge of MS Excel and PowerPoint
- Strong communication skills (verbal and written)
- Team handling or leadership experience preferred
- Comfortable working in rotational shifts
- Ability to handle pressure and meet targets
- Good problem-solving and analytical skills
About Cognizant
Cognizant is a global IT and consulting company that helps businesses grow using technology. It provides services like software development, digital solutions, and business process management. With offices around the world, including India.
